Frequently asked questions
Practical answers about specialist sport and exercise medicine, referrals, Medicare rebates, what to bring to an appointment, and how Specialist Sports Medicine works day to day. If your question is not answered here, please call (07) 5415 0428.
Specialist Sports Medicine, on the Sunshine Coast (Noosa & Maroochydore), welcomes patients of all ages and activity levels. Most questions fall into one of these categories. Use the jump links below or scroll through.
About specialist sport and exercise medicine
What is a Sport and Exercise Medicine Physician?
A Sport and Exercise Medicine Physician is a medical specialist for muscles, bones, joints, tendons, and ligaments. Think of it like seeing a cardiologist for your heart. The training pathway bridges the gap between GPs, surgeons, and physiotherapists.
The letters FACSEP after a doctor's name mean they have completed specialist training and passed national fellowship examinations with the Australasian College of Sport and Exercise Physicians. After six years of medical school and three years as a junior doctor, a sports physician completes a minimum of four years of specialist training. From starting medical school to receiving these letters takes at least thirteen years.
Do you only treat athletes?
No. The name describes the training pathway, not the patient group. Specialist Sports Medicine sees people of all ages and activity levels, including:
- Office workers with neck, back, and shoulder pain
- Retirees with arthritis or joint pain
- Teenagers with growing pains and overuse injuries
- Weekend gardeners, runners, golfers, and surfers
- Recreational and elite athletes
If your problem involves muscles, bones, joints, tendons, or movement, you are in the right place.
What is the difference between a sports physician, an orthopaedic surgeon, and a physiotherapist?
All three play important roles in musculoskeletal care, but each has a different training and focus.
| Role | What they do | Operates? |
|---|---|---|
| Specialist sports doctor (Sport and Exercise Medicine Physician, FACSEP) | Diagnoses and manages musculoskeletal injuries non-surgically. Orders imaging, prescribes medication, performs injection therapies, and coordinates rehabilitation. | No (refers on if surgery is needed) |
| Orthopaedic surgeon | A surgical specialist for conditions that may need an operation. Works with sports doctors on whether surgery is the right step. | Yes |
| Physiotherapist | An allied health professional providing hands-on treatment and rehabilitation. Most patients see one alongside a sports doctor. | No |
Specialist Sports Medicine works collaboratively with all three.
Is sports medicine the same as physiotherapy?
No. Sports medicine is a medical specialty practised by doctors who have completed full medical training plus FACSEP fellowship. Physiotherapy is a separate allied health profession. The two work closely together. A sports physician focuses on diagnosis, imaging, medication, injections, and overall care planning. A physiotherapist provides the hands-on treatment, exercise rehabilitation, and movement retraining. Many people benefit from both.
Can you write prescriptions?
Yes. As a specialist service, we can prescribe medications relevant to your sport and exercise medicine care, including repeat prescriptions for medications related to the condition we are managing. Prescriptions for unrelated conditions are usually best continued by your GP, who holds your full medical record.
Booking and appointments
How do I book an appointment?
Phone bookings only at this stage. Call (07) 5415 0428. Bookings are handled by Sunshine Coast Orthopaedic Group reception.
How long is a new patient appointment?
New patient appointments are 30 to 45 minutes. This allows time for a detailed history, examination, review of imaging, and a clear written care plan. Follow-up appointments are typically 20 minutes.
What should I bring to my appointment?
To make the most of your appointment:
- Loose, comfortable clothing for examination, such as shorts and a singlet
- Details of any imaging you have already had, and where it was done. You do not need to bring the scans, discs, or reports: just let the clinic know ahead of time what has been done and where, and we will access the images directly through the radiology provider.
- A GP referral, so you can claim the Medicare specialist rebate, along with your Medicare card
- Your WorkCover claim number, if applicable
- A list of your current medications and allergies, and the names of your other treating practitioners, for example your GP and any allied health such as physiotherapy
What should I wear?
Loose, comfortable clothing that allows examination of the affected area. Shorts and a singlet or T-shirt are ideal for most assessments. Changing facilities are available at the clinic if you prefer to change on arrival.
Can I bring a support person?
Yes. You are welcome to bring a partner, parent, friend, coach, or carer. Children under 16 should attend with a parent or legal guardian. Interpreters can be arranged on request when you book.
What if I need to cancel or reschedule?
Please give as much notice as possible by calling (07) 5415 0428. Cancellation fees may apply for late cancellations and missed appointments. See the cancellation policy for full details.
Referrals
Do I need a referral?
A GP referral is not required to book, but it is strongly recommended. With a valid referral, you access the Medicare specialist rebate (MBS A4), which for an initial standard consultation is approximately a $150 rebate back to you. Self-referrals are welcome at any time.
WorkCover and insurance claims usually require a referral and prior approval before the appointment.
Who can refer me?
A GP referral is the most common pathway. Other specialists, such as orthopaedic surgeons, rheumatologists, and rehabilitation physicians, can also refer. Physiotherapists, exercise physiologists, and other allied health professionals can write a letter of recommendation, but a Medicare specialist rebate requires a referral from a doctor.
How long is a referral valid?
Standard GP referrals to a specialist are valid for 12 months. Indefinite referrals are possible at the GP's discretion in some chronic conditions. A specialist-to-specialist referral is valid for three months.
Can my GP send the referral electronically?
Yes. Medical Objects is the preferred secure messaging pathway for referring practices. This ensures imaging, pathology, and correspondence arrive securely and are reviewed before your appointment. See the referrers page for full details.
Cost and Medicare
How much does a consultation cost?
Fees are reviewed regularly and not published on the website. Call (07) 5415 0428 for current fees and an out-of-pocket estimate.
With a valid GP referral, Medicare provides a specialist rebate (MBS A4) of approximately $150 on the initial consultation, with a smaller rebate on subsequent visits. Concession holder and WorkCover arrangements differ.
Do you bulk-bill?
Standard consultations are not bulk-billed. Specific Medicare items, such as bulk-billed MRI referrals, are processed at no out-of-pocket cost where clinically indicated and where the radiology provider participates. WorkCover arrangements are billed directly to the insurer.
Can I claim through private health insurance?
Private health insurance generally does not cover specialist out-of-hospital consultations in Australia, regardless of fund or level of cover, because Medicare is the primary payer for specialist outpatient services. Private health insurance may cover related services such as physiotherapy, exercise physiology, and certain procedures performed in hospital. There may also be some private health insurance coverage for certain injections; check with your insurer.
How do I get the Medicare rebate?
Ensure Specialist Sports Medicine has your current Medicare number on file. Our reception team will process your rebate on the day of your consultation through Medicare online. Medicare pays the rebate into your nominated bank account, usually within one business day.
Imaging and investigations
Can you refer me for a bulk-billed MRI?
Yes. As a specialist sport and exercise medicine service, we can refer for an MRI under a Medicare item number that is bulk-billed at some participating radiology providers, which usually means no out-of-pocket cost for the scan (bulk-billing is at the radiology provider's discretion).
A GP usually cannot refer for a Medicare-rebateable MRI for most musculoskeletal conditions, so patients who go straight to imaging without a specialist referral often pay hundreds of dollars out of pocket.
What other imaging can be ordered?
Common investigations ordered include X-ray, ultrasound, CT, MRI, bone scan, and EOS imaging. Pathology (blood tests, joint fluid) and nerve conduction studies may also be requested where clinically indicated. Imaging requests follow current evidence-based guidelines.
Where should I have imaging done?
Several radiology providers operate across the Sunshine Coast. Reception can suggest a provider close to home and confirm whether a particular scan will be bulk-billed at that location.
WorkCover, DVA, and ADF
Can I claim through WorkCover Queensland?
Yes. Specialist Sports Medicine accepts approved WorkCover Queensland claims. You will need an approved claim number, your GP referral, and any insurer paperwork before the appointment. Mention WorkCover when you book so reception can prepare the file. Reports are sent to your insurer following the consultation. See the WorkCover page and our cancellation policy for more detail.
Do you bill the Department of Veterans' Affairs (DVA)?
Specialist Sports Medicine does not currently bill the Department of Veterans' Affairs (DVA). DVA card holders are very welcome to attend as private patients, with the usual Medicare specialist rebate available where there is a valid referral.
Do you do Australian Defence Force (ADF) recruiting or medical assessments?
We can assist with some Australian Defence Force (ADF) recruiting and related musculoskeletal assessments on a case-by-case basis. Please call the clinic to discuss your specific requirements before booking.
Can I claim through other insurers (CTP, sports body)?
Compulsory Third Party (CTP) motor vehicle insurance and certain sports body cover schemes are accepted on a case-by-case basis with prior insurer approval. Please discuss with reception when booking.
Specific patient groups
Do you see children and adolescents?
Yes. Children and adolescents have particular musculoskeletal patterns related to growth plates, flexibility, and load. Common reasons to attend include knee, heel, and shin pain, sports injuries, recurrent ankle sprains, and back pain. A parent or legal guardian must attend with a child under 16.
Do you see female athlete health and RED-S?
Yes. Female athlete health includes the menstrual cycle and performance, low energy availability and Relative Energy Deficiency in Sport (RED-S), bone stress injuries, and pelvic and pregnancy-related considerations. We have a clinical interest in this area.
Do you see concussion?
Yes. Concussion assessment, recovery, and return-to-sport pathways are core to specialist sports medicine. We follow the current Concussion in Sport Group consensus statement and Australian sport-specific protocols. See the concussion page for more detail.
Do you see chronic pain and arthritis?
Yes. Chronic musculoskeletal pain, osteoarthritis, and persistent tendon problems are managed through a structured non-surgical pathway that may include exercise prescription, lifestyle modification, medications, and injection therapies where indicated. See osteoarthritis clinic and exercise as medicine for more detail.
Do you see post-surgical patients?
Yes. Specialist sports medicine review after orthopaedic surgery can support return to function and return to sport, often working alongside your surgeon and physiotherapist.
Privacy and records
Are appointments confidential?
Yes. All consultations are confidential and governed by the Australian Privacy Act and the Health Practitioner Regulation National Law. Reports are only shared with your nominated treating practitioners or insurer with your consent. See the privacy policy for full details.
Can I get a copy of my medical records?
Yes. You have a right under the Australian Privacy Principles to access your own health information. A written request can be sent through the contact form. A small fee may apply for the time required to prepare the records.
Will my GP receive a letter after the appointment?
Yes, where there is a valid referral and your consent. A specialist letter is sent to the referring GP, and to other treating practitioners you nominate, summarising the assessment, diagnosis, and care plan.
Does the clinic use AI tools?
Heidi Health, an AI medical scribe, may be used during consultations to support accurate clinical notes and free us to focus on you rather than typing. You can decline its use at any time. See how we use AI for more detail.
Still have a question?
Reception can answer practical questions about booking, fees, and what to bring.
(07) 5415 0428